Independent support for legacy process equipment

Keep trusted STS Legacy systems productive

Remote service contracts, specialist technical help, electronic module repairs, practical training and hard-to-source spare parts.

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12 legacy platformsRemote-first rapid diagnosisUK based worldwide support
Technical desk available

What do you need help with?

Spare part

Technical fault enquiries are available to customers with an active Remote Service Agreement.

Website access and remote service support

Please choose the support route that applies to you

This website provides services, parts and information for owners and operators of supported STS legacy machines.

Active agreement

Customers with a valid Remote Service Agreement

Customers covered by an active Remote Service Agreement can access the protected Technical Support Enquiry service throughout their 12-month agreement period. The agreement covers technical assistance for all supported STS legacy machines owned by that customer.

Authorised contacts can:

  • Submit technical fault enquiries.
  • Request troubleshooting advice and recommended checks.
  • Provide relevant photographs or short videos to support fault diagnosis.
  • Receive technical replies and suggested corrective actions.
  • Maintain a recorded history of their technical enquiries and correspondence.

Access is verified using an authorised email address registered against the customer’s active agreement.

General enquiries

Customers without a valid Remote Service Agreement

Customers who do not have a current Remote Service Agreement can still use the website to:

  • Request quotations for spare parts.
  • Enquire about maintenance kits and electronic parts kits.
  • Enquire about repairs to electronic modules.
  • Request training, technical manuals, drawings and documentation.
  • Enquire about other available commercial services.

The protected Technical Support Enquiry service is not available without a valid agreement. Customers requiring fault-finding assistance or ongoing technical support should first enquire about taking out or renewing a Remote Service Agreement.

Please contact CTP Company Services through the appropriate website enquiry form if you would like further information or a quotation about the support packages available.

Explore services and agreements

How support works

1

Describe the requirement

Share the machine, serial number, symptoms, part references and urgency.

2

Technical review

The request is checked for fit, serviceability, scope and next actions.

3

Clear proposal

Receive a defined service, repair, training or parts quotation before work begins.

Engineering support, without the guesswork

Specialist services for equipment that still earns its place.

01Support plan

Remote service contracts

Planned access to experienced technical support, fault review and maintenance guidance.

Add to enquiry →View contract guide (PDF) ↗
02Remote session

Technical help

Structured diagnosis for vacuum, RF, gas, motion, control and process-related faults.

🔒 Active agreement requiredCheck member access →
03Repair assessment

Electronic module repairs

Assessment and repair enquiries for legacy control and power electronic assemblies.

Add to enquiry →
04Custom programme

Training

Practical operator and maintenance training tailored to your installed platform.

Add to enquiry →
05Parts enquiry

Spare parts support

Search and enquire for O-rings, seals, kits, modules and specialist legacy components.

Open spare parts catalogue →
06Machine-specific kits

Full Maintenance Kits

Complete planned-maintenance kit enquiries tailored to the selected STS legacy platform.

Choose machine →
07Hard-to-source components

Generic Electronics Parts Kits

Enquire about kits containing generic hard-to-source ICs, fuses and other useful legacy electronic components.

Add to enquiry →
08Documentation and learning

Legacy Technical Manuals & Training Materials

Purchase enquiries for available legacy machine manuals, technical documentation and specialist training materials.

Add to enquiry →
09Original documentation

OEM Manuals

Enquire about available original equipment manufacturer manuals for supported STS legacy systems. Availability and permitted supply will be confirmed for each request.

Add to enquiry →
10Drawings and documentation

Electrical, Pneumatic & Mechanical Drawings

Enquire about available electrical schematics, pneumatic diagrams, mechanical drawings and related documentation for supported STS legacy systems.

Add to enquiry →
11Procedure downloads

Maintenance Procedures

Browse maintenance procedures by supported machine type and open the available PDF documentation directly.

Browse procedures →

Machine coverage

STS legacy platforms supported

Support can be tailored to a single machine, a mixed installed base, or a defined maintenance and training programme, including STS 310PC, STS 320PC and STS 340PC systems.

STS 310PC Deposition ToolExplore supportSTS 320PC RIE Etch ToolExplore supportSTS 340PC Etch ToolExplore supportSTS 508PCExplore supportSTS Carousel LoadlockExplore supportSTS Loadlock LiteExplore supportSTS Multiplex RIEExplore supportSTS Multiplex ICPExplore supportSTS Multiplex CVDExplore supportSTS Multiplex AOEExplore supportSTS Multiplex HRMExplore supportSTS Pro SystemExplore support

Keep the line moving

Start with the machine. We’ll work through the problem.

Customer recommendations

Would you recommend our services?

If CTP Company Services has helped you keep an STS legacy system productive, please share your experience. Your review will be sent privately to Gareth for approval before publication.

Company information

Contact CTP Company Services

Independent support for STS legacy equipment, provided by Gareth Morgan.

CompanyCTP Company Services
OwnerGareth Morgan

Gareth brings 23 years of experience working for STS, having served as a Technician, International Service Engineer, Service Manager, and Training and Technical Publications Manager. This extensive practical and managerial background supports a detailed understanding of STS legacy equipment, customer service, technical training and documentation.

Mobile+44 (0)7754 002875
Emailgarethmorganctp@yahoo.com
Registered company address
Bryn Ivor, Twyn Gwyn Road, Cwmfelinfach, Near Newport, Gwent, UK